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Privacy Policy – Baniyas Exchange

Introduction

At Baniyas Exchange, we prioritize the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, protect, and share your information when you engage with our services, whether through our website or by visiting our branch.

  1. Information We Collect
    • Information Collected Online:
      • Personal Information: When you use our website, we may collect personal information, such as your name, contact details, and any other information you provide when submitting inquiries, complaints, or job applications (CVs).
      • Usage Data: We may collect information about your interactions with our website, including IP address, browser type, pages visited, and time spent on the site, to enhance your online experience.
    • Information Collected In-Branch:
      • Personal Information: When you visit our branch to access services such as remittance or currency exchange, we may collect personal information necessary to process your transactions.
      • CCTV Footage: For security purposes, our branches are equipped with CCTV cameras that may record your image and activities while on our premises.

    We use this information to deliver our services, improve your experience on our platforms, and ensure compliance with legal obligations.

  2. How We Use Your Information:
    • Online Services: Our website is primarily designed for viewing the services we offer at our branches, checking currency rates, submitting job applications, and sending inquiries or complaints. We use your information to respond to your inquiries, process job applications, and improve our online services.
    • In-Branch Services: We use your personal information collected in-branch to process remittance and currency exchange transactions, provide customer support, and comply with legal obligations.
  3. Cookies:

    Our website uses cookies to enhance user experience and gather analytical data. Cookies are small text files stored on your device that help us understand how you interact with our website. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

  4. How We Protect Your Information:
    • Data Security: We employ advanced security measures, including encryption, secure servers, and firewalls, to protect your personal information from unauthorized access, alteration, or disclosure.
    • Access Control: Access to your personal information is restricted to authorized personnel who need it to perform their job duties.
    • Regular Audits: We conduct regular security audits and assessments to ensure that our data protection practices are robust and up-to-date.
  5. Sharing of Personal Data:

    We do not sell or rent your personal information to third parties. We may share your information under the following circumstances:

    • Service Providers: We may share information with third-party service providers who assist us in processing transactions and providing services. These providers are required to protect your information and use it only for the purpose of providing services to us. We ensure that any third parties with whom we share your data adhere to strict data protection standards.
    • Legal Obligations: We may disclose your information if required by law, regulation, or legal process, or in response to a government request.
  6. Your Rights and Choices:
    • Access and Correction: You have the right to access and correct your personal information. You may request updates or corrections by visiting our branch.
    • Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send or by contacting us directly.
    • Data Deletion: Deletion of your personal information is subject to our legal obligations and legitimate business purposes.
  7. Changes to This Policy:

    We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after such changes signifies your acceptance of the updated policy.

  8. Contact Us:

    If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

  9. Consent

    By using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our services.

This version of the privacy policy is designed to be clear, concise, and relevant to the operations of Baniyas Exchange while ensuring compliance with data protection regulations.