Disclosure Statement

1. Service Charges & Conversion Rates:

   All products and services provided through Baniyas Exchange branches are subject to applicable service charges and conversion rates. Detailed information on these charges can be found on our website at www.baniyasexchange.com, and they may vary based on the specific service, product, and transaction value.

2. Correspondent & Intermediary Charges:

   Important Notice: Certain transactions may be subject to correspondent and/or intermediary charges, which will be deducted at the receiving end in applicable countries.

3. Refunds & Amendments:

   Important Notice: Refunds for canceled transfers or unpaid remittances will be processed at the prevailing market buying rate or transaction rate, whichever is lower, excluding sending charges, beneficiary bank deductions, cancellation fees, and other related expenses. Any amendments or re-issuance of remittance transactions requested by the customer will incur our standard charges and may require settlement of rate differences.

4. Customer Responsibility:

   Upon signing the transaction receipt, the customer confirms the accuracy, authenticity, and legality of all transaction details and assumes responsibility accordingly. Baniyas Exchange will inform customers of the estimated transfer time prior to executing the remittance; however, unforeseen circumstances beyond our control may affect this estimate.

5. Confidentiality & Security:

   Baniyas Exchange is committed to maintaining the confidentiality of customer information and will not disclose such information to any third party unless required by applicable laws or regulations. We will communicate with customers exclusively through official channels and strongly advise against sharing passwords, login credentials, OTPs, or any identity authentication information with third parties to prevent fraud.

6. Regulatory Compliance & Refunds:

   Baniyas Exchange strictly adheres to regulatory guidelines for refunding unclaimed funds and retains the right to use the services of intermediary banks or financial institutions in any country for executing transfers.

7. Terms of Service:

   By using Baniyas Exchange services, customers agree not to engage in any prohibited or illegal activities. Baniyas Exchange reserves the right to modify these ‘Terms of Service’ at its sole discretion. Notice of such changes will be provided via our website at least 60 days in advance.

8. Customer Support:

   For further feedback, inquiries, or detailed information on our terms and conditions, please visit our website at www.baniyasexchange.com, contact us at +971 2 585 8581, or email us at info@baniyasexchange.com. Complaints or fraud incidents can be reported through our official email at complaint@baniyasexchange.com or by calling our customer care at +971 2 585 8581.

9. Regulation & Licensing:

   Baniyas Exchange is licensed and regulated by the Central Bank of the UAE. By using Baniyas Exchange services, you acknowledge and agree to the terms and conditions outlined above.

By using Baniyas Exchange services, you acknowledge and agree to the terms and conditions outlined above.